Privacy Policy

GloWellness Privacy Policy

Last Updated: June 2026

GloWellness LLC ("GloWellness," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit glowellnessrx.com or use our services.

1. Information We Collect

• Personal Identifiers: Name, email address, phone number, date of birth, and mailing address.
• Health Information: Information you provide through intake forms, including health history and wellness goals. This information is shared with our licensed provider partners solely for clinical review and is governed separately as described in Section 4.
• Payment Information: We use third-party payment processors. We do not store your full payment card information on our systems.
• Usage Data: IP address, browser type, pages visited, time on site, and interaction data, collected via cookies and similar tracking technologies including session-level analytics tools. See Section 5 for more detail.

2. How We Use Your Information

• To facilitate your connection with licensed healthcare providers for clinical evaluation.
• To process and fulfill orders through our pharmacy partners.
• To communicate with you about your account, protocols, and support inquiries.
• To improve our platform, services, and user experience.
• To comply with applicable legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Licensed healthcare providers for clinical review and prescription purposes.
• Compounding pharmacy partners for fulfillment of your prescription.
• Platform infrastructure and technology service providers who assist in operating our website and services, subject to confidentiality obligations. Note: our platform infrastructure provider does not receive or process your protected health information (PHI). PHI is handled exclusively by the licensed provider network and pharmacy partners involved in your care.
• Law enforcement or regulatory authorities when required by applicable law.

4. HIPAA and Protected Health Information

Health information you provide during the intake process is used solely to facilitate clinical evaluation by our licensed provider partners. Where applicable, we and our provider partners handle protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). GloWellness's platform infrastructure provider does not govern or apply its general privacy policy to patient PHI — that information is subject to this Privacy Policy and the applicable practices of the licensed healthcare providers reviewing your case. You may receive a separate Notice of Privacy Practices from the healthcare provider evaluating your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, which may include session-level analytics tools that record interactions with our website such as page navigation and clicks. These tools help us understand how users engage with our platform so we can improve the experience. Such tools do not govern the handling of PHI, which is managed separately as described in Section 4.

You may adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result. Please note that session analytics tools operating through our infrastructure provider may have their own data practices as disclosed in their applicable policies.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Health-related records are retained in accordance with applicable state and federal law.

7. Your Rights

Depending on your state of residence, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at hello@glowellnessrx.com.

8. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Contact

For privacy-related questions or concerns, contact us at: hello@glowellnessrx.com.